The Bicycle Industry Jobs Marketplace


Seasonal Ski Sales & Customer Support

 

Posted by Powder7 on 11/03/2022


Job Basics

Industry Sector: Outdoor, Snow

Job Categories: Customer Service, Retail - Sales

Company Type: Accessories, Apparel/SoftGoods, HardGoods/Equipment, Retailer, Service, Retail

State: CO

City: Golden

Country: United States

Required Experience:


Job Type: Seasonal Full Time

Salary: $22/hr

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:


Job Description & Requirements


Job Title:

Seasonal Customer Service Associate 


Pay: 

$22 hourly 


Reports to:

Assistant CS Manager(s) and CS Manager


Location:

On-site at our Golden CO headquarters


COVID-19 Vaccinations: Powder7 requires all employees to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.


Role Overview: 

In this role you will be the first line of support for all customer interactions at Powder7. You will work in-store appointments, answer phone calls on the first ring, and respond to emails in a timely manner. Customer Service Associates are ski gear experts and can provide customers with the best equipment recommendations to match their ability, preferences, and budget. You should have excellent writing and communication skills and the ability to act positively and professionally with customers and coworkers—even when things get hectic. Powder7 is built on providing an excellent shopping experience, and our customer service associates keep that mojo alive. 


Role Responsibilities:

  • Recommend and sell gear, adjust orders, and solve customer issues via all three facets of customer service interactions:
    • In Store
    • Phone
    • Email
  • Assess and check-in customer's equipment for appropriate services for our team of ski techs (tunes, mounts, repairs, etc.)
  • Perform binding adjustments for customers on skis with all bindings in store
  • Assist customers with order pickups, including having customers sign out all service tickets upon pickup.
  • Process returns, refunds, and order cancellations.
  • Edit customer orders before fulfillment, and communicate interdepartmentally to make appropriate adjustments. Including:
    • Documenting customer requests/interactions in backend order notes system using clear and concise rhetoric
    • Physically communicating with members of other departments with customer requests/order adjustments that directly affect those departments
  • Assist the shipping team with basic tasks (box making, order picking) on busy shipping days.
  • Assist in cleaning the storefront and putting up all gear on the storefront floor continuously throughout the day, and potentially re-stocking inventory in the store.
  • Maintain cleanliness of Customer Service office and workspaces. Including: taking out trash/recycling, cleaning/maintaining kitchen and coffee machines, and restocking merchandise left around workspaces. 
  • Stay up to date on current product offerings at Powder7 and new or incoming gear
  • Move, organize, and clean/de-sticker tuned demos for the trained listers.
  • Other tasks as assigned by managers and supervisors.

When you'll do it:

Starting in August/September and working until March 31, 2023. In March, staffing levels are evaluated and considerations about the next year are made. There may be an opportunity to stay on as a year round employee of the shop based on performance, work ethic, and the needs of the shop.

Peak season schedule (September - March) consists of 4 x 10hr shifts (8AM-6PM) with 2 consecutive days off. Off-season schedule (April - September) consists of 4 x 8hr shifts (8AM-4PM). During both seasons you will be scheduled on at least one weekend day, which in ski shop speak means two weekdays off (read: no lines, no crowds, no I-70 traffic). You must be available to work through the holiday season. Retail, baby.


What's in it for you?

  • Health insurance.
  • Product testing.
  • Professional level coffee/espresso machine.
  • Discounts on gear.
  • Access to industry perks.
  • Company outings and events.
  • Ski pass reimbursements.
  • Lots of free lunches.
  • A kitchen full of snacks
  • Delivering stoke to our customers two skis at a time.

So, you in?

  • 1. Complete the Job Application here.
  • 2. Email your resume to us at careers@powder7.com.

That's it. We don't accept phone calls, in-person applications, or incomplete applications. Position stays posted until filled.


Equal Employment Opportunity and Diversity statement

We are committed to equal-employment principles, and we recognize the value of committed employees who feel they are being treated in an equitable and professional manner. We strive to find ways to attract, develop, and retain the talent needed to meet business objectives, and to recruit and employ highly qualified individuals representing the diverse communities in which we live and serve. The decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner—without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, marital status, veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes. 



About Powder7

Powder7 is a progressive take on the traditional mom and pop ski shop of years gone by. Operating a successful eCommerce business since 2007, and with a modern storefront nestled in the foothills of the Rockies, Powder7 is able to provide an unparalleled customer experience to skiers near and far. They pride themselves on lightning fast shipping, the fastest tech services in the region, and a friendly, unintimidating atmosphere for their customers. With a selection of over 40 brands of skis, gear, and accessories, as well as thousands of used skis, they truly stock something for every type of skier.