Gatlinburg Store Manager

Posted by Nantahala Outdoor Center on 01/10/2022

Job Basics

Industry Sector: Outdoor

Job Categories: Retail - Management- Staff

Company Type: DoesnotApply

State: TN

City: Gatlinburg

Country: United States

Required Experience: 3 - 5 years

Job Type: Full Time

Salary:

Required to Relocate: No

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

For 50 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, and provides unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our three core values: excellence in outdoor adventures, active corporate citizenship and unmatched high-quality work environments. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.

NOC career opportunities offer prospects rare opportunities to work in beautiful locations, to grow their skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the workplace and wish to join a unique, values-driven organization. They aspire to excellence in their fields, and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the great outdoors. If this sounds like you, we hope you'll apply to join the Nantahala Outdoor Center team.

Response to the 2019 Covid19 Pandemic: The Leadership Team of the Nantahala Outdoor Center is 100% vaccinated and strongly recommends vaccination for the good of the community. NOC complies with all Federal, State and local mandates in regard to the pandemic.

Job Summary:

We are Looking for a passionate and energetic individual that is excited to meet our guest needs and shares a love for the outdoors. Come join our team at one of the industry leaders in Outdoor Adventure at NOC's 20,000 square foot Great Outpost in downtown Gatlinburg, TN, located at the entrance to the Great Smoky Mountain National Park. As the Retail Store Manager, you will be an expert in all our products, apparel, gear and adventure offerings, and be able to provide our guests with in-depth knowledge of the Great Smoky Mountain National Park and surrounding trails.

The ideal candidate understands retail metrics and is comfortable with the dynamic challenges that face a large retail operation. This position reports to the Director of Retail and is a full-time year-round position with NOC. Ideal applicants must be available to work weekends, evening and holidays and hours and schedule will fluctuate based on business demands. Retail Managers have access to all of NOC's outdoor activities, gear, apparel, and footwear at special discounted rates, plus free/discounted access to several local area attractions.

Responsibilities:

• Maintains responsibility for the store revenue, staffing, budgets, and inventory.
• Assists in creating budgets for all facets of the store, including merchandise, payroll, supplies, fixtures, and revenue.
• Responsible for ensuring that budgets are met.
• Implements and monitors all inventory guidelines regarding inventory levels, inventory control.
• Implements and adheres to policies and guidelines of NOC.
• Oversees the creation of all new structure and guidelines, as well as policy and procedure.
• Ensures compliance with existing company policies and practices – computer systems and NOC strategic goals.
• Supports and directs all Store staff.
• Schedules and facilitates all Store staff meetings.
• Provides job descriptions and clear expectations for all supervised positions within Store.
• Provides input & feedback to the Buying Team.
• Works with Director of Retail and retail team to create training programs and standards.
• Conducts regular performance evaluations.
• Works on the sales floor
  
  

Community Leader

Serves as the local face of NOC in the community and maintains relationships with Gatlinburg business leaders to further NOC interests in the business community. Attends all pertinent associations and chamber meetings.

Qualifications:

Preferred:

• Extensive retail experience.
• Strong written and verbal communication skills.
• Analytical skills regarding spreadsheet data, industry trends, and personnel issues, etc.
• Strong interpersonal skills to interact with guests, staff, and manufacturers’ reps.
• Excellent time management skills and ability to multi-task
• Detail oriented and highly organized.
• Ability to work autonomously, yet function as a team player.
• Strong customer service orientation.

Physical Requirements:

• Ability to stand for long periods of time
• Comfortable climbing ladders and stairs
• Ability to stoop, bend and twist
• Must be able to lift 50lbs
• Must speak clearly and concisely
• Comfortable working in a guest facing position.

Preferred Education and Experience:

• Bachelor’s Degree and minimum 3 years management experience in a retail environment.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted.

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.

Apply Here

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About Nantahala Outdoor Center

Nantahala Outdoor Center is the nation’s largest outdoor recreation company. Over a million guests visit NOC annually to embark on a diverse collection of more than 120 different river and land-based itineraries, learn to kayak at NOC’s world-renowned Paddling School, travel abroad with NOC’s Adventure Travel program, test the latest outdoor gear and shop at its LEED-certified flagship retail stores or enjoy NOC’s resort amenities such as its three restaurants and multi-tiered lodging.