Store Manager

Posted by Gear Coop on 01/13/2022

Job Basics

Industry Sector: Bike, Fishing, Fitness, Lifestyle, Outdoor, Snow, WaterSports

Job Categories: Retail - Bike Mechanic - Ski Technician, Retail - Management- Staff

Company Type: Accessories, Apparel/SoftGoods

State: CA

City: Santa Ana

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: Depends on Experience

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

What We’re Looking For:
Customer Service and Sales
- Determine the specific needs of each person that calls or enters the store and provide appropriate service based on their individual skill levels
- Give accurate, current, and knowledgeable information about products, applying personal experience with them where necessary
- Efficiently handle in-person product returns and exchanges in a way that demonstrates the spirit of our “Ironclad Guarantee”
- Maintain an upbeat, cheerful attitude reflective of the Coop company culture
- Utilize the tools and training provided to continue developing your selling and service skills, resulting in long-term customer relationships and ever-increasing sales
- Apply the above standards to all phone and online inquiries
- Monitor customer service metrics to ensure consistent satisfaction and approval

Personnel Management and Development
- Prepare and maintain labor schedule to ensure proper staffing requirements are met
- Delegate workload appropriately and effectively
- Ensure company/store policies and procedures are communicated in a timely manner and adhered to
- Develop a staff training program by scheduling various clinics and product demos
- Maintain employee attitude and morale by recognizing outstanding performance and service

Store Operations
- Handle all customer service inquiries via phone and email related to orders made on GearCoop.com
- Operate the cash register without error and be consistently accurate in money handling
- Inspect and keep track of all returned product and coordinate with product managers regarding vendor RMA procedures
- Coordinate with catalog management department regarding online listing quality and data infidelity that could be resulting in loss of sales
- Practice security measures that prevent theft and understand the procedures for dealing with shoplifters
- Practice safety consciousness at all times, especially with customers climbing on the in-store bouldering wall
- Assist store management with keeping retail floor and back stockroom clean and well-organized

Employee Development
- Participate in all required clinics and employee training sessions
- Help out with store events and promotions, such as our weekly Beer & Bouldering nights
- Have fun and promote a positive work environment!

What You’ve Got:
- 1 to 2 years Outdoor retail experience, preferably in a supervisory role
- Visual merchandising - aptitude and ability to space plan the retail store space/floor to drive sales
- Plenty of experience climbing, camping, fishing, backpacking and cycling.
- Great verbal and written communication skills
- Very high productivity and the ability to multi-task
- Excellent computer skills, including proficiency with email and web applications; aptitude with Excel a definite plus
- High competency at learning new skills and completing tasks quickly and correctly
- Integrity, strong work ethic, and high attention to detail
- Ability to work independently at a high level with minimal instruction
- Must be able to work some weekends and evenings as required for retail store shifts

What You Can Handle:
- Interact with customers both in person and on the phone while maintaining a pleasant, helpful demeanor
- Keep a calm and cool head when faced with stressful customer situations
- Look at a computer screen for extended periods of time
- Work productively within a flexible and often noisy environment

What We’ve Got:
- Fun and cutting-edge company culture and people!
- Flexible work hours to accommodate your outdoor lifestyle
- Strong company growth with future potential
- Opportunities for advancement
- Great gear discounts (40%-85% off!)
- Health insurance and PTO benefits
- Collaborative team environment that respects and appreciates employees

Pay commensurate with experience.

Think you’re cut out to join the Coop crew? Send a resume and brief statement about yourself and any related experience--both on the job and off the trail.

REQUIRED OR YOU WILL NOT BE CONSIDERED: We want to know the down-low on all your outdoor endeavors, accomplishments, and projects. All GearCoopers live for the outdoors, so we want to know what keeps your passion running high. Whether it’s climbing, mountaineering, snowsports, backpacking, paddling, running, cycling, fishing, hunting, or all of the above, give us your story!

Job Type: Full-time

About Gear Coop

Gear Coop is an outdoor company focusing on climbing, bouldering, cycling, backpacking, hiking and fishing.   We focus on the industry brands.  We are a three legged camp stool.  We do brick & mortar, web and Amazon.  Our team lives on what we sell.