Warranty and Tech Support
Posted by Commencal USA on 05/12/2022
Job Basics
Industry Sector: Bike
Job Categories: Customer Service
Company Type: Accessories, Apparel/SoftGoods, HardGoods/Equipment
State: CO
City: Golden
Country: United States
Required Experience: 3 - 5 years
Job Type: Full Time
Salary: 35k to 45k annual
Required to Relocate: Yes
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
WARRANTY AND TECH SUPPORT
This role is the main point of contact at Commencal USA for all warranty and technical support. Commencal takes pride in helping customers, both prior to the sale and after they have been riding our bikes. The right candidate for this position will take pride in helping customers enjoy their Commencal Bikes!
JOB DESCRIPTION
- Respond to all customer inquiries related to product support, technical questions, & warranty related questions
- Initiate and complete all warranty cases for CommencalUSA
- Follow-up on all warranty cases both internally and with customers in a timely manner
- Liaison with all component brands for warranty and general support
- Compile product feedback from customers and mechanics for internal reporting
- Create monthly reports summarizing general warranties and Commencal Care
- Full time position, hours 9am-5pm Monday through Friday
EXPERIENCE & SKILLS WE’RE LOOKING FOR
- Prior experience with bike products required
- Candidate must be technically savvy on bike industry and current bike standards/ trends
- Ability to interact with customers professionally under all circumstances is a must
- Customer driven
- Process oriented and high organizational skills required
- Experience with sales management software and general mail clients/ Excel is a plus
BENEFITS & COMPENSATION
- Medical Insurance
- Paid time off
- Employee pricing
- Located in the foothills of Golden, CO, within riding distance of local trailheads
- Salaried position, $35k - $45k (dependent on previous experience)
About Commencal USA
Commencal bikes are all about having fun and enjoying the ride, making them perfect for the all trails.
We make bikes for Downhill, Free-riding, Enduro, E-biking and for kids,
