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Inside Sales and Customer Service

 

Posted by Bianchi USA, Inc. on 11/27/2022


Job Basics

Industry Sector: Action, Bike, Fitness, Lifestyle, Outdoor

Job Categories: Account Executive/Rep, Customer Service, Operations, Purchasing, Sales - Inside - Product & Reservations

Company Type: HardGoods/Equipment

State: CA

City: Monterey

Country: United States

Required Experience: 1 - 3 years


Job Type: Full Time

Salary:

Required to Relocate: Yes

Required to Travel: Yes

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles


Job Description & Requirements

Bianchi USA is looking for a dedicated Inside sales and Customer Service representative based out of our Monterey, CA offices.  

The Customer Service Rep is responsible for all aspects of order processing from initial receipt of customer purchase order until the retail customer is satisfied with the delivery of their order. The CSR is the primary customer contact and is responsible for assuring the customer receives excellent service in addition to acting with Management as the internal interface for all customer post sales activity.

Essential Duties and Responsibilities include, but not exclusively, the following:

• Manage customer purchase orders with 100% accuracy to include pricing, discounts terms and logistics.
• Contact customers to coordinate ship dates and product availability.
• Return all telephone calls from customers within 24 hours.
• Communicate sales orders changes and amendments to all appropriate departments.
• Respond to customers promptly regarding all inquiries, shipment delays and PO'S.
• Make outbound sales calls to support outside sales reps or to provide inside sales coverage to "house" designated accounts.
• Prepare and coordinate various sales reports regarding shipping, bookings, open orders, back orders, forward orders and any related sales activities.
• Prepare and process customer maintenance forms on all new accounts.

*Keep the dealer email database up to date for accounts in your region.

*Ensure the dealer locator is current and accurate for accounts in your region.
• Resolve with accounting any invoice/credit issues.
• Support accounting department by reviewing all Shipping & Handling charges for accuracy.
• Coordinate customer returns with the RMA department.
• Provide back up customer service for any and all CSR'S.
• Develop and maintain positive customer relations with both external and internal customers and staff.
• Effectively present information and respond to questions from management and team members.
• Maintain excellent customer service to all customers and sales reps.
• Organize and handle customer and sales rep mailings, including sales programs, catalogs, samples and other miscellaneous mailings.
• Attend internal and external meetings as requested.
• Attend and provide support at trade shows as requested.

*Attend and support field events as needed.
• Demonstrate initiative and problem solving skills.



About Bianchi USA, Inc.


Bianchi is the most historic and prestigious brand of bicycles. Our heritage, over 130 years strong, started in Milan in 1885 with Edoardo Bianchi, cannot be equalled in the cycling world.  Our positioning embodies the best of what Italy can offer to the world: a commitment to build products as artisans“a regola d’arte”, as well as distinguishing design, style and taste.