Customer Experience Representative
Posted by Peax Equipment Co LLC on 12/29/2022
Job Basics
Industry Sector: Hunting/Shooting
Job Categories: Operations
Company Type: HardGoods/Equipment
State: MT
City: Bozeman
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary:
Required to Relocate: Yes
Required to Travel: Yes
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
About PEAX:
Located in the heart of big sky country, PEAX Equipment is headquartered in Bozeman, MT. In everything we do, we work to elevate the comfort of a backcountry hunter. With relentless determination, we aim to help our customers Thrive On The Mountain even when the mountain throws its harshest conditions at them. With a focus on comfort, durability, and protection our equipment will be there when needed most, keeping hunters on the mountain longer, and increasing their chance for success. We are growing at a rapid pace and have a solid product roadmap to support our future growth.
About the Role:
PEAX Equipment is looking for a “Do It All” customer experience representative to join our team. This individual needs to be ready for anything and everything on a daily basis as they will be responsible for fulfilling a variety of responsibilities to ensure a positive customer experience throughout the pre and post buying process. This is the perfect opportunity for a high energy candidate to get in early, learn PEAX operations, and grow with the brand as we aggressively expand our product offerings.
Responsibilities:
Customer Service Support - Managing daily customer service emails, chats and phone calls.
Warehouse - Ensure timely fulfillment of both Direct to Consumer and Dealer orders daily. Organize and ensure accurate inventory of all products within the POS system.
Warranty Claims/Exchanges - Processing and managing all customer returns/exchanges and warranty claims in a timely and professional manner.
Events - Assisting in the planning and execution of all PEAX events (masterclasses, trade shows, etc.)
Showroom - Managing showroom inventory and assisting customers with their purchases as needed.
Social Media - Post and manage social media content across multiple platforms under the direction of the CMO. Respond to all social media messages in a timely and professional manner.
Content Creation - Manage the weekly production of business content needs (Social, email, direct mail, etc.)
Required Qualifications: A proven ability to execute a variety of different job functions on a daily basis. High understanding of the importance of the customer experience. A resourceful and highly motivated self-starter with a customer first mindset. Desire to operate at a high level and an ability to find joy in working across multiple facets within the business. Depth of knowledge of western big game hunting and the specific application of outdoor products by hunters in the backcountry.
2+ years of relevant experience Demonstrate strong organizational skills, with the ability to managing many priorities and projects at once Proven understanding of social media trends and in-app content creation
Deep understanding of customer communications and how to foster customer loyalty Have experience and appreciation of the hunting lifestyle
Demonstrated ability to excel in a fast paced, demanding, deadline driven environment
Past retail experience is a plus
Demonstrated effective communication skills, both verbal and written
Creative thinker, problem solver with the ability to communicate opportunities and outcomes to the executive team
Naturally seek and appreciate feedback
Confidence in front of a camera and willing to become a face of the brand.
Apply: Send cover letter, resume and salary history to info@peaxequipment.com.
About Peax Equipment Co LLC
Located in the heart of big sky country, PEAX Equipment is headquartered in Bozeman, MT. In everything we do, we work to elevate the comfort of a backcountry hunter. With relentless determination, we aim to help our customers Thrive On The Mountain even when the mountain throws its harshest conditions at them. With a focus on comfort, durability, and protection our equipment will be there when needed most, keeping hunters on the mountain longer, and increasing their chance for success. We are growing at a rapid pace and have a solid product roadmap to support our future growth.
