The Bicycle Industry Jobs Marketplace

Customer Service & Support


Posted by HLC on 02/23/2023

Job Basics

Industry Sector: Bike

Job Categories: Sales - Company Rep & Support, Sales - Inside - Product & Reservations

Company Type: Accessories



Country: United States

Required Experience:

Job Type: Full Time


Required to Relocate:

Required to Travel:

Employee May Telecommute: Yes

Job Seeker Must Live Within:

Job Description & Requirements

Are you passionate about the customer experience?   Do you want to be a go to expert for our dealers?  We want you to use your experience and skills to develop, grow and maintain long lasting relationships with our dealers.       

What will your typical day be?

  • Build positive relationships with our customers, providing customer support to our dealers through phone calls and online support all while offering problem solving and product education.
  • Learn and serve as the in-house expert on our services including website, doorstep delivery, drop ship, special orders and 3PL.   
  • Work closely with others throughout HLC to process and follow up on customer requests.

What skills do you need to demonstrate?

  • Prior experience in dealer support and sales.
  • Good knowledge of a wide range of products in bicycles, parts, accessories and mechanical repair.
  • Unparalleled interpersonal and communication skills
  • Ability to develop and maintain relationships with others in our business
  • Positive attitude
  • Are you a go to person when others have Excel questions or need a data wizard?

What other characteristics can lead to your success in this role? 

  • A keen understanding of how to help drive team success
  • Making positive contributions to the company beyond the scope of your normal job responsibilities
  • Being flexible – easily adaptable to change and fluid situations
  • A passion for what you do for work and for fun

This position is remote and we have a strong preference for someone already living in the PST since that is the time zone this position primarily supports.   

Once you get to know us, you’ll agree, there is no better place to work! If you’re interested, please submit your resume to  To help us get to know you, we would love it if you’d submit a short (under 2 minutes please) video introducing yourself and your cycling passion to us (not required for consideration, we just like to get to know people).  Want to learn more about us?  Please visit us at


About HLC

For over 25 years, HLC/Hawley LLC has been committed to empowering independent bicycle dealers with a selection of today's best brands, products and services. Our growth and success are the direct result of our commitment to offer the best possible customer service to our dealers.