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Ecom Customer Service Rep

 

Posted by Nidecker Americas on 10/22/2024


Job Basics

Industry Sector: Action, Snow

Job Categories: Customer Service

Company Type: Accessories, Apparel/SoftGoods, HardGoods/Equipment, Recreation, Retail

State: CA

City: Truckee

Country: United States

Required Experience: 0 - 1 year


Job Type: Seasonal Full Time

Salary: $40,000-$50,000

Required to Relocate: No

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles


Job Description & Requirements

Nidecker Group is seeking a full-time E-commerce Customer Service Representative For the brands Jones, Yes and 32. This role is the main point of contact for customers of all brands.

The Ideal E-Commerce Customer Service Rep prides themselves on their excellent customer service skills as well as efficiency in performing tasks independently in a fast-paced environment. This person must be able to implement and uphold our policies and procedures, solve issues quickly, work efficiently, and be able to respond to customer inquiries in a timely manner while offering exceptional customer service.

This role can include tasks related to customer retention marketing, digital marketing, Amazon order processing and management, E-commerce site management and operations, seasonal product data loads and maintenance, site merchandising, coordination of asset creation and customer service management.

Tasks

  • Manage a large amount of incoming phone calls, emails and chat messages related to product inquiries, warranty claims and E-commerce in a professional, timely manner
  • Process sales orders, returns, refunds, and defects
  • Work with logistics and carriers to correct any shipping issues
  • Reimburse customers for any short shipment orders
  • Approve/ decline possible fraud orders put on hold by our system
  • Update customer service pages on the websites to reflect correct policies and procedures
  • Assist E-commerce Customer Service Lead with any other tasks or issues

Requirements

  • Experience with Netsuite, Shopify and a CRM a plus
  • 2+ years of relevant industry work experience, preferably in action sports retail/e-commerce
  • Able to type 60 words per minute
  • Knowledge of products, as well as the skate and snowboard industry a plus
  • Excellent written and verbal communication skills
  • Ability to multi-task, prioritize, and work under pressure
  • Ability to work in a multi-brand environment
  • Must be available during peak season, October through January

About Nidecker Americas

The Nidecker Group is home to the most innovative and inspirational action sports brands: Jones, Yes, Nidecker, 32, Etnies, eS and Emerica. We create, operate, and accelerate industry-leading brands internationally with one goal: to inspire and enable athletes to lead the progression of their sport.