Service Manager / Head Ski Tech
Posted by Wilderness Exchange on 11/21/2022
Industry Sector: Action, Outdoor, Snow
Job Categories: Management, Retail - Bike Mechanic - Ski Technician
Company Type: Apparel/SoftGoods, HardGoods/Equipment, Service, Retail
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Required to Relocate:
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
The primary role of the Service Department Manager is to ensure an exceptional customer experience with our ski services and rentals. The following 4 responsibilities are at the core of managing a successful rental/service shop and represent the fundamental responsibilities of the position: (1) Rental Management, (2) Service Management, (3) Record Keeping and Operational Management, and (4) Personnel Management.
The Service Department Manager will spend roughly 50% of their time managing the tech room- this will fluctuate depending on seasonal demands. The Service Department Manager is also, at times, the only ski tech, and is generally responsible for all Service Department work. The main responsibilities of the Service Department Manger include, but are not limited to, the following:
Rental Department Management
Work with the Operations Manager to maintain the Rental Calendar and ensure accuracy of information entered into the Rental Management System
Keep the rental shop, all rental equipment, and service department tools clean, tuned, and in good repair.
Communicate Rental Shop needs to Operations Manager and appropriate Category Buyer
A high level knowledge of how to perform all ski services offered at Wilderness Exchange.
Provide impeccable customer service and recommendations for ski and board services. This includes a detailed knowledge of what we can and cannot repair.
Know processes and maintenance for tech shop machinery and tools
Record Keeping/Operational Management
- Quarterly reporting of rental and service department performance
Keep an accurate and updated inventory of all rental equipment and service department tools and work with appropriate buyer to procure new rental equipment when needed.
Sales Lead/Personnel Management:
Building the team and mentoring the staff who will be operational in the Service and Tech Department.
Operating in a Sales Lead capacity while working the sales floor
Other Job Requirements:
1-2 years previous management experience preferred
2-3 years previous ski tech experience preferred
Must be psyched on the gear we sell and rent
Good sense of humor is preferred, but not required
Must have proof of Covid vaccination
Benefits Include, but are not limited to:
Health Care for Full-Time Staff
PTO for Full Time Staff
Paid sick leave for all staff
4-Day work week (so that you have time to play outside)
Pro-Deals and discounts on gear
Opportunities to win FREE gear
Always have a climbing/skiing partner
If you think you are a good fit for this position, please send a resume and cover letter to the following hiring managers:
John Wanshura - email@example.com
Didier Bonnette-Forenz - firstname.lastname@example.org
About Wilderness Exchange
Wilderness Exchange was founded in 2000 with a twofold mission: To make getting outdoors more affordable and accessible to ALL outdoor enthusiasts and to employ a sales staff passionate about mountain adventure sports in order to provide the highest level of customer service. These values have proven enduring and timeless. Through our own journey from a small consignment shop to one of the leading independent outdoor retailers in the country, this core focus on the customer experience is cornerstone to our success.
The work environment at Wilderness Exchange is fairly relaxed, but can be fast-paced at times. There is usually always hot coffee available in the morning and cold beer after closing. We are a small group of enthusiastic athletes and outdoor adventurers, so finding an adventure partner is never very difficult. We welcome ALL qualified applicants and strive for diversity, equity, and inclusion amongst our team, our outdoor community, and the Outdoor Industry.