The Bicycle Industry Jobs Marketplace

Customer Service Representative


Posted by Northstar Canoes on 11/30/2021

Job Basics

Industry Sector: WaterSports

Job Categories: Customer Service

Company Type: HardGoods/Equipment

State: MN

City: Princeton

Country: United States

Required Experience: 1 - 3 years

Contact Name: Bear Paulsen

Business Phone: 763-631-2231

Job Type: Full Time

Salary: Commensurate with experience

Required to Relocate: Yes

Required to Travel: Yes

Employee May Telecommute: No

Job Seeker Must Live Within: 50+ miles

Job Description & Requirements

We seek a Customer Service Representative to answer dealer and customer questions by phone and email. We provide excellent, educational and timely responses to dealers and customers. Retail experience is important, especially from the outdoor industry. You must understand the importance of providing a wonderful customer experience. You need to be an aspiring canoe junkie. Ideally you own a Northstar or Bell Canoe, or you have a really good explanation as to why you don’t. You need to be able relate to paddler’s concerns. You must have canoe tripping experience.

We’re a small, family owned company with 25 employees. You’ll know everyone’s name and wear more hats than only customer service. Your aptitude and our needs will help us both find what other hats fit well.

This position requires some travel to our nationwide dealer network. You must be comfortable driving a full sized pickup while towing a canoe trailer. Telecommuting for this position is not possible. And, not surprisingly, you must be able to portage canoes.

Salary will be commensurate with experience. Benefits include paid vacation, retirement with a match, health care, and canoes. Email resume and cover letter to

About Northstar Canoes

Northstar Canoes builds the highest performing and most exquisitely crafted composite canoes for discerning paddlers. We’ve been in business less than a decade, but collectively our management team has spent a century in the world of boats. We are passionate canoeists. We focus exclusively on canoes.