Operations Manager

Posted by MERUS Adventure on 03/14/2024

Job Basics

Industry Sector: Outdoor

Job Categories: Events, Operations

Company Type: TravelandTourism

State: TX

City: Claude

Country: United States

Required Experience: 1 - 3 years

Contact Name: Dirk van Reenen

Business Phone: 806-944-5393

Job Type: Full Time

Salary: $60-80,000/year

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 50+ miles

Job Description & Requirements

About Us

MERUS Adventure Park is the premier outdoor destination in Texas located in the scenic Palo Duro Canyon. Our park offers a variety of outdoor adventure activities including hiking, mountain biking, off-roading & overlanding, and caving. We offer memberships, tours, events, and public access with a variety of hospitality options including cabins, glamping sites, RV Hookups, and tent sites. We love to create amazing experiences for our guests and members and help them Nourish their Adventurous Spirit.

 

MERUS Adventure™ Mission 

Nourish the Adventurous Spirit 

MERUS Adventure™ Vision 

Build a network of premium adventure parks across North America that offer amazing family friendly adventures, amenities, and customer service. 

MERUS Adventure™ Values

Epic Adventures: We love creating amazing adventures for people and having fun while doing it. 

Experiences:  It's not just about what we do; it’s the way we do it and how we make people feel while doing it. 

Teamwork: We do it as a team and support each other along the journey. 

Respect: We treat ourselves, our team, our members, and our guests with respect and dignity.

Responsibility: We take pride in how we show up and complete our responsibilities. 

Uplifting Attitudes: We show up with a can-do and positive attitude. 

Communication: We over communicate and ask questions to gain clarity in communication.

MERUS Adventure™ Culture 

Merus Adventure specializes in creating a premier outdoor experience by prioritizing customer service. If you join our team, you can expect to work in a fast-paced, agile, and growth oriented environment. We embrace collaboration, flexibility, and fun! 

Position Overview:

We are seeking a talented and experienced Operations Manager, who will play a critical role in supporting our day-to-day operations and oversee the planning and execution of events hosted at MERUS Adventure Park. Team culture and performance are very important at MERUS Adventure™. We have a big vision and want to create many amazing experiences. 

Key Responsibilities:

1. MERUS Operations:

• Collaborate to develop, implement and run key systems and processes in relation to protocols, personnel, and back-office support

• Various administrative duties to assist with team communication and efficiencies

• Drive project management through software utilization, communication with key stakeholders, with a focus on moving projects and goals forward 

• Manage day to day operations at MERUS and assist  in leading onsite personnel 

• Database management

• Collaborate and support the development and implementation of customer care processes and communication

• Collaborate with handling customer inquiries, reporting and KPI tracking

2. Event Planning and Management:

• Plan, organize, and execute a wide range of events, including corporate retreats, large scale outdoor adventure events, one day events, hunts, and group bookings

• Build and maintain strong relationships with clients, event planners, and partners

• Negotiate contracts and agreements with vendors to achieve favorable terms and pricing

• Work closely with clients and event coordinators to understand their requirements and preferences

• Coordinate event logistics, including venue setup, catering, entertainment, and technical support

• Oversee event budgets, negotiate contracts, and ensure cost-effective event execution

• Provide on-site event management and supervision to ensure seamless operations

• Evaluate the success of events and identify areas for improvement

Qualifications:

• Proven track record of success in project management, with a minimum of 3 years of relevant experience

• Proven track record of leading a dynamic team

• Strong organizational, communication, and leadership skills

• Ability to thrive in a fast-paced, dynamic environment with meticulous attention to detail

• Proficiency in project management software and tools

• Flexibility to work evenings, weekends, and holidays as required

• Passion for the outdoors and a commitment to delivering exceptional guest experiences

How to Apply:

Interested candidates should visit merusadventure.com/careers 

Email dirk@merusadventure.com with any questions. 

Thank you and happy trails! 

 

About MERUS Adventure

MERUS Adventure™ is Texas’ premier adventure park located in the second-largest canyon in North America; Palo Duro Canyon. 

We offer world-class off-roading, overlanding, camping, hiking, caving, and more in a family-friendly environment.

 Our park offers over 5,500 acres of the most pristine and beautiful land in Texas with amazing cabins, glamping sites, full hookup & boondocking RV sites, and plenty of tent camping & overlanding sites. 

We are open to the public Thursdays – Sundays and Members get access 7 days a week! 

Plan your trip now because it’s time to Nourish Your Adventurous Spirit™!